FAQ - accesoriosviaje.es

Frequent questions

How much does it cost me to receive my item?

Delivery Time: 1-3 business days for domestic orders.
Cost: A flat rate of $5.

What are the payment methods?

Make your payment securely through our platform.

I pay with credit card

To make payment by credit card, it is necessary to have the following information:

card number
Name registered on the card account
Due date
CVV (Security code located on the back of the card)

When will I receive my item?

Get your item within 24/72 hours (1-3 business days).

Once payment is confirmed, we will proceed to prepare your order for shipment from our warehouse as soon as possible.

Shipments usually take approximately 24 to 72 hours (1-3 business days). During periods of high demand, such as during Christmas or Black Friday, carriers may experience delivery delays. We monitor deliveries daily until the courier company drops the product at the address provided. In the event of any incident, such as errors in the delivery address, we will contact you using the information provided (phone or email).

What happens if I receive my product in unsatisfactory condition?

To initiate any modification or return, please send an email to: support@accesoriosviaje.es

REFUND TERMS

Before proceeding with a return, it is essential to take the following into account:

You can process the return of any item within 14 calendar days of receipt. The refund of the amount will be carried out after verifying the condition of the items.
Returned items must be in identical condition as when you received them.
Once we receive the product and verify its condition, we will proceed to refund the corresponding amount using the same payment method you used when making your purchase. If you prefer to exchange the product for another similar one or of similar cost, the costs associated with the collection and shipping of the item will be completely free.

What happens if I want to exchange my product for another?

If you have received a product that does not meet your expectations, you have the option of returning it.

For any questions or queries about changes and returns, do not hesitate to send an email to: support@accesoriosviaje.es

Returns are made at no cost.

Once we receive the item and verify its condition, we will proceed to refund your purchase using the same payment method you used when making your online purchase.

In the case of an exchange, once you have processed your return, you can place a new order.

PREPARE YOUR PACKAGE

Place the item(s) you wish to return in the original packaging. Please package them securely to avoid possible damage during transportation.

EXCHANGE TERMS

Before proceeding with a change, it is necessary to take into account the following:

You can exchange any item within 14 calendar days of receipt. If necessary, the refund will be carried out after verifying the condition of the items.
Returned items must be in the same condition as when you received them.
To make an exchange for another type of product or color, you must make the return and place a new order.
The changes do not generate costs, as long as they are made from the peninsula and the Balearic Islands.

If you have any questions or need more information about our policies, products or services, please do not hesitate to contact us. Our team at Travel Accessories is dedicated to providing you with the support you need.

Email Support:
For questions, support or comments, please send us an email to:
📧 support@accesoriosviaje.es

Company Address:
NOTFA LTD

7 Coronation Road, Dephna House, LAUNCHESE London, United Kingdom, NW10 7PQ

We strive to respond to all inquiries within 24-48 hours. Your satisfaction and comments are important to us.